Impact 168 LLC

Effective Date 06/01/2024 Last Updated: 05/01/2026

1. Introduction

Welcome to Impact 168 LLC ("Impact 168," "we," "our," or "us"). We are a leadership coaching, training, speaking, and consulting organization based in Lincoln, Nebraska. We are committed to protecting the privacy of every person who visits our website or engages with our services — including youth, young adults, parents, and organizational clients.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your information. By using our website at www.impact168.com or engaging with our services, you agree to the practices described here.

A note about minors: A significant portion of our clients are youth under the age of 18. We take the privacy of minors seriously and have included specific provisions throughout this policy. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

2. Information We Collect

Information You Provide Directly

When you interact with Impact 168, you may provide us with:

Contact information — name, email address, phone number, mailing address
Booking and scheduling information — when you schedule a Strategy Session or coaching appointment through Calendly
Payment information — when purchasing coaching packages, event registrations, or memberships (processed securely through our payment processors; we do not store full payment card details)
Form submissions — including contact forms, event registration forms, and intake questionnaires
Communications — emails, SMS messages, or other messages you send us
Account information — if you create a member account through our website or membership portal

Information We Collect Automatically

When you visit our website, we and our third-party service providers may automatically collect:

Device and browser information — browser type, operating system, device type
Usage data — pages visited, time spent on pages, links clicked
IP address and general location data
Cookies and similar tracking technologies — see Section 5 for details

Information from Third Parties

We may receive information about you from third-party services we use, such as:

Calendly — scheduling and appointment data
Constant Contact — email and SMS list management
Wix — website hosting and analytics
Payment processors — transaction confirmation data

3. How We Use Your Information

We use the information we collect to:

Provide, manage, and improve our coaching, training, speaking, and consulting services
Schedule and confirm appointments and events
Communicate with you about your coaching relationship, upcoming events, or account
Send our email newsletter and SMS messages (only if you have opted in)
Respond to your inquiries and provide customer support
Process payments and maintain billing records
Personalize your experience with Impact 168
Comply with legal obligations
Protect the safety and security of our clients, especially minors

We do not sell your personal information to third parties. Ever.

Email and SMS Communications

If you join our email list or SMS program (the "Impact Zone"), you will receive leadership content, event announcements, and updates from Impact 168. You can unsubscribe from emails at any time by clicking the unsubscribe link in any email. You can opt out of SMS messages at any time by replying STOP to any text message. We comply with CAN-SPAM Act requirements for all commercial email communications.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Service providers: We share information with trusted third-party vendors who help us operate our business (Calendly, Constant Contact, Wix, payment processors). These providers are only permitted to use your information to provide services to us and are bound by confidentiality obligations.
Legal requirements: We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect rights, property, or safety.
Business transitions: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before this occurs.
With your consent: We may share information in other ways if you explicitly consent.

Special Provisions for Minor Clients

For clients under the age of 18, we take additional care:

Parents or legal guardians are involved in the intake and consent process
We do not share a minor client's coaching-session content with third parties without parental consent (except as required by law or mandated reporting obligations)
We do not use a minor's information for marketing purposes without explicit parental consent

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. Types of cookies we use:

Essential cookies: Necessary for the website to function properly
Analytics cookies: Help us understand how visitors use our site (e.g., Wix Analytics)
Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information on managing cookies, visit www.allaboutcookies.org.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Coaching session notes and client records are retained for a minimum of three years following the end of a coaching relationship. You may request deletion of your information at any time (see Section 8).

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to certain legal exceptions)
Opt-out: Opt out of email or SMS communications at any time
Data portability: Request a copy of your data in a portable format

Nebraska residents have rights under the Nebraska Data Privacy Act (effective January 1, 2025), including the right to confirm whether we process your data, access your data, correct inaccuracies, delete your data, and opt out of certain processing.

California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA).

To exercise any of these rights, contact us at:

Email: chris@impact168.com Phone: 402-525-0568 Mail: Impact 168 LLC, 620 Redwood Dr., Lincoln, Nebraska 68510

We will respond to verified requests within 45 days.

9. Third-Party Links

Our website may contain links to third-party websites (such as Calendly, Constant Contact, or event platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify subscribers via email. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Impact 168 LLC Lincoln, Nebraska Email: chris@impact168.com Phone: 402-525-0568 Website: www.impact168.com

This policy is intended to comply with applicable U.S. federal and state privacy laws, including CAN-SPAM, COPPA, the Nebraska Data Privacy Act, and CCPA. This document does not constitute legal advice. We recommend periodic review with a qualified attorney.

TERMS AND CONDITIONS - IMPACT 168 LLC

Effective Date 06/01/2024 Last Updated: 05/01/2026

1. Agreement to Terms

By accessing our website at www.impact168.com, scheduling a Strategy Session, enrolling in a coaching program, registering for an event, or using any services provided by Impact 168 LLC ("Impact 168," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

These Terms apply to all clients, website visitors, event attendees, and anyone who engages with Impact 168 services in any capacity. For clients under the age of 18, a parent or legal guardian must review and agree to these Terms on their behalf.

2. Our Services

Impact 168 LLC provides leadership coaching, training, speaking, and consulting services for youth, young adults, and the adults who influence them. Our services include but are not limited to:

1-on-1 Coaching — Individual coaching sessions under packages (Foundation, Focus, Ignite) and programs (Impact U)
Group Coaching / Cadre — Small group coaching through our Boot Camps format
Training — Workshops, curricula delivery, and custom training for organizations and schools
Events — Live2Lead Lincoln, Youth Leadership Night, Impact Workshops, and other hosted events
Impact Adventures — Experiential leadership experiences and trips
Impact Leaders — Membership program for ongoing community and development
Speaking — Keynotes, presentations, and talks for schools, organizations, and events
Consulting — Strategic consulting engagements for organizations and leaders

Nature of Coaching

Leadership coaching is a professional development service. It is not therapy, counseling, mental health treatment, or medical advice. Coaching focuses on goal-setting, leadership development, and personal growth. If a client has or may have mental health needs, we will refer them to an appropriate licensed professional. Engaging with Impact 168 coaches does not create a therapist-patient, attorney-client, or any other regulated professional relationship.

3. Client Responsibilities

By engaging our services, you agree to:

Provide accurate and complete information during intake and throughout your coaching relationship
Actively participate in the coaching process, including completing agreed-upon actions between sessions
Treat all Impact 168 coaches, staff, and fellow participants with respect
Notify us promptly of any changes in your situation that may affect the coaching relationship
Honor your scheduling commitments or provide advance notice for cancellations (see Section 6)

For Parents/Guardians of Minor Clients

If you are enrolling a minor (under 18) in any Impact 168 service, you agree to:

Review and accept these Terms on behalf of your youth
Participate in the intake process and provide informed consent for coaching
Remain available to be contacted by Impact 168 regarding your youth's participation
Understand and accept that coaching session content is generally held in confidence to support the youth's growth, except where disclosure is required by law or safety concerns arise (see Section 9)

4. Fees and Payment

Coaching Packages

Coaching package fees are established at the time of enrollment and communicated during your Strategy Session. Fees are due according to the payment schedule agreed upon at enrollment.

Monthly packages are billed on a recurring basis on the same date each month
Package fees are non-refundable after the first session has been completed, except as described in Section 5
Impact U annual program fees may be paid monthly or quarterly, as selected at enrollment

Events and Workshops

Event registration fees are due at the time of registration. Fees are non-refundable within 7 days of the event date except in the case of event cancellation by Impact 168.

Impact Leaders Membership

Membership fees are billed on a recurring monthly or annual basis. You may cancel your membership at any time; cancellation takes effect at the end of the current billing period.

Late Payments

Accounts with outstanding balances may result in a pause of coaching services until payment is received. We will communicate with you before taking any such action.

Payment Processing

Payments are processed through secure third-party payment processors. By providing payment information, you authorize us to charge the applicable fees. We do not store complete payment card information on our systems.

5. Refund Policy

We stand behind the value of our coaching and want every client to feel good about their investment. Our refund policy is as follows:

Strategy Sessions: Complimentary. No charge, no refund needed.
Coaching Packages: A prorated refund for unused sessions may be issued at our discretion if a client discontinues for reasons outside their control (e.g., medical, family emergency). Requests must be made in writing within 30 days.
Events: Refunds are available up to 7 days before the event. Within 7 days of the event, registration fees are non-refundable but may be transferred to a future event at our discretion.
Impact Adventures: Refund terms for trips are communicated separately in the trip agreement and depend on trip deposits and third-party vendor policies.
Memberships: No partial-month refunds. Cancellation takes effect at the end of the billing period.

If you are dissatisfied with your experience, please reach out to us directly. We are committed to working with you to find a resolution.

6. Scheduling, Cancellations, and No-Shows

We value your time and ask that you value ours.

Cancellation policy: Please cancel or reschedule at least 24 hours in advance of any scheduled session.
Late cancellations (less than 24 hours notice) or no-shows may result in the session being counted as used from your package, at the coach's discretion.
Repeated cancellations or no-shows may result in a conversation about whether coaching is the right fit at this time.
Coach cancellations: If your coach needs to cancel a session, we will reschedule at no penalty to you. That session will not count against your package.

For youth clients, consistent attendance is important for progress. We ask that parents help ensure their youth are available and prepared for scheduled sessions.

7. Intellectual Property

All content on our website, including text, graphics, logos, videos, curriculum materials, the Impact Tenets, training content, and any other materials created by Impact 168 — are the intellectual property of Impact 168 LLC and are protected by copyright and other applicable laws.

You may not reproduce, distribute, modify, or create derivative works from any Impact 168 content without our written permission. Sharing resources we provide for personal use within your household or immediate team is permitted; public redistribution is not.

Client workbooks, PDFs, and downloadable resources provided during coaching are licensed to you for personal use only.

8. Confidentiality

Coach Confidentiality

What you share in coaching sessions is held in confidence by your Impact 168 coach. We will not share the specific content of your sessions with third parties except:

With your written consent
As required by law
In situations involving mandatory reporting (see Section 9)

For Youth Clients

Parents or guardians of youth clients have a general right to know how their child's coaching is progressing. However, to build trust with youth clients and support their growth, coaches may use judgment about what session-specific details to share. The overall arc of progress, goals, and major concerns will be communicated with parents as appropriate. Any situation involving the safety of the youth will be shared with parents promptly.

Your Confidentiality

By engaging with Impact 168, you agree not to share confidential business information, proprietary curriculum, or other non-public materials disclosed to you in a consulting or training engagement without our written consent.

9. Mandatory Reporting and Safety

Impact 168 coaches and staff are committed to the safety and wellbeing of every client, particularly youth. Our coaches will break confidentiality and take appropriate action — including contacting parents, guardians, or authorities — if they have reasonable cause to believe that:

A client is in danger of harming themselves or others
A minor is being abused or neglected
Any situation requires mandatory reporting under Nebraska or applicable law

This is not a limitation on our services — it is our commitment to putting people first, always.

10. Limitation of Liability

To the fullest extent permitted by law, Impact 168 LLC, its coaches, staff, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website. Our total liability for any claim arising from our services shall not exceed the amount you paid to Impact 168 in the 90 days preceding the claim.

Coaching outcomes depend on the active participation and effort of the client. We do not guarantee specific results, career outcomes, academic performance, or life changes. Results vary based on individual circumstances, commitment, and effort.

11. Assumption of Risk — Impact Adventures and In-Person Events

Participation in Impact Adventures, in-person events, and experiential activities involves inherent risks. By registering for these experiences, you (and for minors, your parent or guardian) acknowledge and accept these risks. Separate waivers or release forms may be required for specific activities and will be provided at registration.

12. Website Use

By using www.impact168.com, you agree to:

Use the website only for lawful purposes
Not attempt to interfere with the website's operation, security, or availability
Not reproduce, scrape, or misuse any content on the site
Not impersonate Impact 168 or any of its staff or coaches

We reserve the right to terminate access to our website or services for violations of these Terms.

13. Modifications to Services and Terms

Impact 168 reserves the right to modify, pause, or discontinue any service with reasonable advance notice to active clients. We also reserve the right to update these Terms and Conditions at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services following any update constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Nebraska, without regard to conflict of law principles. Any disputes arising under these Terms shall first be addressed through good-faith direct communication between the parties. If resolution cannot be reached, disputes shall be subject to binding arbitration in Lincoln, Nebraska, in accordance with applicable arbitration rules, except where prohibited by law.

15. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and any coaching agreement or enrollment form you sign, constitute the entire agreement between you and Impact 168 LLC regarding your use of our services. They supersede any prior communications or understandings.

16. Contact Us

Questions about these Terms? We'd love to hear from you.

Impact 168 LLC Lincoln, Nebraska Email: chris@impact168.com Phone: 402-525-0568 Website: www.impact168.com

These Terms and Conditions are intended as a reasonable framework for our coaching and business relationships. This document does not constitute legal advice. Impact 168 LLC recommends periodic review with a qualified attorney, particularly as services and applicable laws evolve.

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